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TERMS&conditions

​Accommodation agreement

Article 1 (Scope of application)

  1. GLAMP SORA (hereinafter referred to as "this accommodation facility") concludes an accommodation contract with a guest and related agreements shall be governed by this agreement and the rules integrated with this agreement (hereinafter referred to as "usage rules"). ), and matters not stipulated in these terms and conditions and usage rules shall be governed by laws and ordinances or generally established customs. In addition, the "GLAMP SORA User Guide" provided in the guest room is one of the usage rules that are integrated with this agreement.

  2. In the event that the accommodation facility makes a special agreement with the guest that is different from the laws and customs mentioned above, if the special agreement does not violate public order, the special agreement shall take precedence notwithstanding the provisions of the preceding paragraph.

Article 2 (Application for accommodation contract)

  1. A person who intends to apply for an accommodation contract (accommodation reservation) with this accommodation facility shall provide the following information to this accommodation facility.

    1. customer name

    2. Date of stay and estimated time of arrival

    3. Customer contact

    4. Other matters deemed necessary by this accommodation facility

  2. In the event that there is a change in the content of the request made to the accommodation facility based on the preceding paragraph, the guest shall promptly notify the accommodation facility of the content after the change.

  3. In the event that a guest requests, during their stay, to continue their stay beyond the accommodation date in Clause 1 (2), this accommodation facility shall be deemed to have applied for a new accommodation contract at the time such request is made. I will have it.

Article 3 (Establishment of accommodation contract, etc.)

  1. The accommodation contract shall be deemed to have been concluded when the accommodation facility has accepted the application in the preceding article. However, this does not apply when it is proved that the hotel did not accept it.

  2. When an accommodation contract has been concluded in accordance with the preceding paragraph, the application fee specified by this accommodation facility up to the basic accommodation fee for the entire accommodation period (3 days if it exceeds 3 days) is paid before the accommodation starts or at the time of the accommodation contract. Payment must be made by the date specified by the property.

  3. In the event of any of the following events, the accommodation facility may treat the customer's application as if the customer had made the application even though the customer did not actually intend to stay. The accommodation contract shall become invalid.

    1. When the application fee in the preceding paragraph cannot be paid before the accommodation starts or by the date specified by this accommodation facility as stipulated in the same paragraph.

    2. Even if an attempt is made to contact the contact information requested in accordance with paragraph 1 of the preceding article, within 10 days from the date of the first contact (however, if the number of days until the accommodation date is less than this, the accommodation (until 3:00 p.m. on the same day) when contact cannot be made.

    3. When the contact from this accommodation is refused.

  4. In the case of (2) and (3) of the preceding paragraph, the application fee that has already been received will be refunded in accordance with Article 5, Paragraph 2. ) will be settled according to the penalty. Please note that the customer will be responsible for any fees incurred when returning the product to the customer.

Article 4 (Refusal to conclude an accommodation contract)

  1. The accommodation facility may not accept the conclusion of an accommodation contract in the following cases.

    1. When the application for accommodation does not comply with these terms and conditions.

    2. When the guest room cannot be provided due to full occupancy.

    3. When there is a reason equivalent to the previous item, such as when it is actually planned to provide guest rooms with priority for disaster victims and disaster recovery personnel due to the occurrence of a disaster or other emergency situation.

    4. When the person who intends to stay is a member of or related to an organized crime group, an organized crime group-related organization, or other anti-social forces as stipulated in the Act on Prevention of Unfair Acts by Organized Crime Group Members and Prefectural Ordinances Concerning the Exclusion of Organized Crime Groups.

    5. When it is recognized that the person who intends to stay is likely to act against the provisions of laws and regulations, public order or good morals in connection with accommodation.

    6. When it is clearly recognized that the person who intends to stay is suffering from an infectious disease.

    7. When the Guest is requested to provide services or other burdens that exceed the socially acceptable range for accommodation.

    8. When accommodation cannot be provided due to natural disasters, facility failures, or other unavoidable reasons.

    9. When the person who intends to stay is intoxicated, etc., causing trouble to other guests or obstructing the operation of this accommodation facility, or causing trouble to other guests or employees of this accommodation facility when you act.

    10. When the person who intends to stay is in a state where mental and physical disorders are clearly recognized.

    11. When only minors without parental permission stay.

    12. When applying for accommodation for the purpose of transferring the right to stay to another person.

    13. When you apply for accommodation even though you do not actually intend to stay.

    14. In addition, when it falls under the case where accommodation can be refused as stipulated by various laws and regulations or prefectural ordinances.

Article 5 (Customer's Right to Cancel Contract)

  1. The guest may cancel the accommodation contract by notifying the accommodation facility.

  2. If the guest cancels all or part of the accommodation contract in accordance with the preceding paragraph, the guest will be required to pay a cancellation charge as listed in Appended Table 2.

  3. If the guest does not arrive by the scheduled arrival time on the day of accommodation without contacting the guest, the hotel may treat the accommodation contract as having been canceled by the guest.

Article 6 (Right to cancel the contract of this accommodation facility)

  1. The accommodation facility may cancel the accommodation contract in the following cases.

    1. When the customer is a member of, or related to, an organized crime group, an organization affiliated with an organized crime group, or other anti-social force as stipulated in the Act on Prevention of Unfair Acts by Organized Crime Group Members and Prefectural Ordinances Concerning Elimination of Organized Crime Groups.

    2. If the guest commits violence, intimidation, blackmail, unreasonable demand, gambling, possession or use of illegal drugs, firearms, swords or similar items within the accommodation facility, or causes trouble to other guests. or other acts contrary to laws or public order and morals, or when there is a risk of doing these acts.

    3. When it is clearly recognized that the customer is suffering from an infectious disease.

    4. When requesting services or other burdens that exceed the reasonable range for accommodation.

    5. When accommodation cannot be provided due to natural disasters, facility failures, or other unavoidable reasons.

    6. When the Guest smokes in bed in the guest room, mischief with firefighting equipment, etc., or acts that hinder fire prevention and fire prevention.

    7. When transferring or attempting to transfer the right to stay.

    8. When the accommodation contract is concluded through a travel agency and payment of the accommodation fee from the travel agency has not been confirmed.
      If the payment of the accommodation fee has not been confirmed, it means that the payment is made by the method of transfer just before the end of the business hours of the financial institution, or bank transaction via the Internet regardless of the business hours of the financial institution. This includes cases where the transfer was not confirmed on the day of the transfer because the next day is a holiday for financial institutions, even though the transfer was made by a method, etc.

    9. When you violate this agreement or the usage rules of this accommodation facility.

    10. In addition, when it falls under the case where accommodation can be refused as stipulated in each item of Article 4, various laws and regulations, or prefectural ordinances.

  2. The notice of cancellation based on the preceding paragraph shall be given orally or by telephone, e-mail, or in writing to the customer's contact information requested under Article 2, and the notice shall be the communication requested under Article 2. If it does not arrive even if you notify us in advance, in addition to applying the provisions of Article 3, paragraph 3, you can treat it as having arrived at the time when the period that should normally arrive has passed.

  3. When the accommodation facility cancels the accommodation contract based on the provisions of the preceding two paragraphs, the accommodation fee will not be refunded except in the cases of paragraph 1 (3) and (5).

Article 7 (Registration of accommodation)

  1. In accordance with Article 6 of the Inns and Hotels Act, Article 4-2 of the Ordinance for Enforcement of the Act, and ordinances stipulated by the prefecture where the accommodation facility is located, the guest shall register the following items at the front desk of the accommodation facility on the day of accommodation. I will have it.

    1. Names, ages, genders, addresses and occupations of all guests and guests

    2. Nationality, passport number, place of entry and date of entry for foreigners who do not have an address in Japan

    3. Departure date and scheduled departure time

    4. Other matters deemed necessary by this accommodation facility

Article 8 (Operating Hours of Guest Rooms)

  1. The guest can use the guest room of the hotel from the check-in time determined by the hotel to the check-out time.
    However, in the case of consecutive stays, it can be used all day except for the day of arrival and departure.

  2. Notwithstanding the provisions of the preceding paragraph, this accommodation facility may accept the use of guest rooms outside the hours specified in the same paragraph.
    In this case, if the check-in time on the scheduled departure date is exceeded, an additional charge equivalent to one night's accommodation fee will be charged, and the same shall apply to use from before the check-out time on the arrival date.

  3. Even during the time when the guest can use the guest room based on the preceding two paragraphs, this accommodation facility may enter the guest room and take necessary measures when it is necessary for safety and hygiene management or other operational management of this accommodation facility. I assume you can take it.

Article 9 (Compliance with Usage Rules)

  1. Guests are required to comply with the terms of use stipulated by this accommodation facility within this accommodation facility.

Article 10 (Business hours)

  1. The business hours of various facilities, etc. within the Hotel shall be provided in pamphlets provided in the Hotel, notices in various places, information books in guest rooms, etc.

  2. The business hours of the facilities, etc. in the preceding paragraph may be changed temporarily due to unavoidable circumstances. In that case, we will notify you accordingly.

Article 11 (Payment of fees)

  1. The breakdown of the accommodation charges, etc. to be paid by the customer is as listed in Appended Table 1 (hereinafter simply referred to as "Appended Table 1") at the end of this accommodation agreement.

  2. The payment of the accommodation charges, etc. in the preceding paragraph shall be made at the time of the guest's arrival or when requested by the hotel, by the method using Japanese yen, a credit card approved by the hotel, or a settlement method approved by the hotel, at the front desk. Alternatively, it will be done at a place designated by this accommodation facility.

Article 12 (Responsibility of this accommodation facility)

  1. In the event that the accommodation facility causes damage to the guest due to a breach of the accommodation contract and related contracts or tortious acts, the damage will be limited to 100,000 yen, except in cases of intentional or gross negligence on the part of the accommodation facility. to compensate However, the hotel shall not be held liable to the guest for reasons not attributable to the hotel.

  2. In order to deal with the damages described in the previous paragraph of the guest, the accommodation facility is covered by the inn liability insurance, but if it corresponds to the exemption in the insurance contract, the damage suffered by the guest may not be compensated. .

Article 13 (Handling when contracted guest rooms cannot be provided)

  1. When this accommodation facility cannot provide the guest room contracted to the guest, it will arrange other accommodation facilities under the same conditions as much as possible.

  2. The accommodation facility shall be able to cancel the accommodation contract if it is not possible to arrange other accommodation facilities based on the preceding paragraph. In this case, the provisions of Article 6, Paragraph 2 shall apply mutatis mutandis to the notice of cancellation.

  3. In accordance with the preceding paragraph, if the hotel cannot mediate, the hotel will pay the guest a compensation fee equivalent to the cancellation charges, and the compensation fee will be applied to the amount of damages. However, if there is no reason attributable to this accommodation facility for not being able to provide the guest room, no compensation fee will be paid.

Article 14 (Storage of Customer's Baggage or Belongings)

  1. If the guest's baggage arrives at the hotel prior to their stay, the hotel shall be kept in custody only when the hotel has been contacted prior to arrival and has agreed to this.

  2. If the guest's luggage or belongings are left behind at the hotel after the guest has checked out, the hotel will, in principle, store them for 7 days, including the date of discovery, until the guest makes a request for return during that period. If not, it shall be delivered to the nearest police station.
    However, valuables shall be immediately delivered to the nearest police station.
    Food, beverages, magazines, and other waste items will be disposed of at the accommodation facility if no contact is made by the day after check-out.

  3. In order to properly dispose of left-behind baggage or belongings according to the nature of the contents, the accommodation facility will arbitrarily inspect the contents and, if necessary, return them to the person who lost them or process them in accordance with the preceding paragraph. It is possible to do so, and the guest cannot raise an objection to this.

Article 15 (Responsibility for Parking)

  1. When a customer uses the parking lot of this accommodation facility, this accommodation lends the parking space and does not take responsibility for the storage of the vehicle.
    However, if there is a reason for which the hotel is responsible for the loss, damage, etc. of the vehicle caused to the customer in the parking lot of the hotel, 100,000 We will compensate for the damage up to the yen.

Article 16 (Customer Responsibility)

  1. In the event that the accommodation facility suffers expenses for cleaning or repairing guest rooms, loss of sales opportunities, or other damages due to an act by the customer that violates this agreement or the terms of use, or for any other reason attributable to the customer, the customer , you will be required to compensate for any damages incurred by the accommodation facility.

Article 17 (Room cleaning)

  1. If the hotel deems it necessary, the guest room can be cleaned at any time.

Article 18 (Revision of Terms and Conditions)

  1. This Agreement may be revised at any time as necessary.
    If these terms and conditions are revised, the accommodation facility shall post the revised terms and conditions and the effective date on the website of the accommodation facility.

 

Appendix 1Calculation method of accommodation fee (related to Article 11)

(breakdown)

 

Accommodation charges ⇨ Basic accommodation charges, room charges, food and beverage charges and service charges

Incidental charges ⇨ Additional food and beverage charges and other usage charges and service charges

Tax ⇨ Consumption tax, etc.

(Note) Accommodation charges are based on the price list posted in the store, pamphlet, website, etc.

 

Appendix 2Penalties (related to Article 5)

Penalty for normal period (excluding service charge)

No-show without contact The day before   2 days ago

100% 100%   50%   30%

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