Q&A
FAQ
cancellation policy
20% from 7 days ago
30% from 3 days ago
50% from the previous day
On the day / 100% in case of no-show
Are pets allowed?
We apologize, but we currently do not allow pets. In the unlikely event that you bring your pet with you, we will guide you to a nearby pet hotel.
Check-in/out
Check-in: 15:00-17:00
Please be sure to contact us if you will arrive later than 17:00.
Check out: 10:00
About belongings
Basically, amenities, food, and drinks are provided, so you don't have to bring anything. One thing: We do not have room wear available, so please bring whatever you like.
About bringing in
Due to the guidance of public health centers and the Food Sanitation Act, we ask that you refrain from bringing food items into the restaurant during meals. If you bring your own drinks during your meal, a 3,000 yen corkage fee will be charged per table.You are free to bring it into your room. However, cooking is prohibited.
Can I have fireworks?
We also sell fireworks you bring with you or at the front desk. Only hand-held fireworks can be used.
About payment
Accommodation fees are generally paid in advance by credit card. You can use various credit cards and electronic money to pay for drinks, etc. locally.
Regarding clothing and temperature
May: 6℃～18℃｜
June: 11℃～22℃｜
July: 20℃~32℃｜
August: 16℃～36℃｜
September: 6℃～30℃｜
October: 3℃～29℃｜
*The above is the annual average minimum to maximum temperatures in Furano.
Please be aware that there is a large difference in temperature between day and night. It's also important to be aware of the temperature differences between your planned activities and location, and bring appropriate clothing. If necessary, prepare for changing temperatures by carrying a lightweight jacket or sweater.
Regarding allergies
For customers with allergies, we will do our best to accommodate if notified in advance (three days in advance).
However, while we can accommodate single-item allergies such as "I can't eat shrimp," we may not be able to accommodate all allergens such as wheat and soybeans, which may be contained in seasonings. Please contact us in advance (3 days in advance) by email or phone.
Also, allergy sensitivity varies from person to person. It is possible to avoid using ingredients you wish to avoid, but it is not possible to completely remove even minute amounts of ingredients that may be on cooking utensils such as pots.
Due to the constraints of running a lodging facility, it is difficult to fully meet all of your requests, so for your safety, please be sure to consult your doctor if your condition is severe.